Service is provided on a first-come, first-served basis.Schedule drop-off times at least 15 minutes prior to your appointment time to allow for any delays while traveling.Riders must be ready 15 minutes before the scheduled pick-up time.Out of county, non-emergency medical trips are to and from essential and necessary medical services not available in Hancock County. Riders are required to schedule rides within the county, 24 hours in advance Non-emergency Medical Transportation must be scheduled at least two working days in advance of the appointment day.Passengers are encouraged to have the exact fare; drivers may not be able to make change.Senior riders (60+) do not need to bring money to pay for their fare. At a later date they will be sent a statement reflecting the amount they may donate towards the full cost.